Privacy Details

Kiwiana Tours 2009 Limited (KTL) has created this privacy statement is in order to demonstrate KTL firm commitment to privacy. This document discloses KTL information gathering and usage practices.

New Zealand has rigorous laws regarding the privacy and security of your personal information, e.g. the Privacy Act 1993.

The team at KTL will take every step to ensure that your information remains private & confidential based on the principles of the security (confidentiality and integrity), transparency, data minimisation, purpose limitation, accuracy, and storage limitation. KTL comply with the Regulation No. 2016/679, the General Data Protection Regulation, also known as GDPR, which sets the highest privacy and data protection standard in the world. Tthe document below is a summary of the policies and procedures KTL will follow when dealing with your personal information.

All inquiries should be directed to the following:

The Privacy Officer
Kiwiana Tours 2009 Limited, 25 Bay Vista Drive, Red Beach, 0932, Auckland, New Zealand
Phone:+64 9 302 9623

Personal Information Collected

KTL only collects personal information for the purpose of facilitating the services purchased.

KTL only collects personal information that is required to provide the service being purchased and/or supplied.

KTL collects no personal information other than that required to sell and/or supplied the products and services requested by the customer and that which is volunteered by the customer.

Sharing Information

KTL will not share personal information collected with third parties other than those required in the provision of the services and products purchased by the customer or as required by New Zealand law. Third parties involved in the delivery of the services and products purchased by the customer will use that customer’s personal information, as supplied by KTL solely for the purposes of delivering the services or products purchased.

KTL does not and will not, rent or sell your personal information.

Storing Information

KTL stores all personal information supplied by the customer on a secure reservations database with monitored controlled access.

Alteration or deletion of personal information

A customer may, at any stage request KTL alter, update or delete personal information at any stage by corresponding with KTL using the above contact details.

Personal Information via the Internet

KTL uses a secure credit card system supplied by Stripe Inc, a compliant online payment solution for processing credit cards. All credit card payments are processed by Stripe Inc. Stripe Inc. is certified under the EU-U.S. and the Swiss-U.S. Privacy Shield Framework and adheres to the Privacy Shield Principles. For more, see Stripe’s Privacy Shield Policy.  KTL does not store any credit card numbers.

No data transmission over the Internet can be guaranteed to be 100% secure unless it is processed through a Secure Credit Card System such as that provided by Stripe Inc. While KTL strives to protect your personal information it cannot ensure or warrant the security of any information transmitted by the customer via email or customer response form.

Use of your information

Kiwiana Tours 2009 Limited does not sell or rent your personal identification to third parties. We release personal information only when we believe release is appropriate to comply with the law; enforce or apply our terms and conditions; or protect the rights, property, or safety of Kiwiana Tours 2009 Limited our users or others.

Image Use

  • The passenger acknowledges and gives consent for Kiwiana Tours 2009 Limited by itself or through an agent to take photographs, audio or video recordings, or other forms of recordings that capture the passenger’s image, likeness, voice, performance or all of these (“Images”) during the course of this activity / tour. The passenger acknowledges and gives consent for Kiwiana Tours 2009 Limited to receive and use Images of the passenger from other.
  • Kiwiana Tours 2009 Limited may use Images for marketing and promote its services. The ways in which the Images will be used for marketing purposes include, but are not limited to, incorporating the Images in print, broadcast, internet media, direct marketing channels, downloadable content and applications, and all other media, platform or technology is now known or to be developed for distribution around the world. The Images may be altered, modified, changed, combined or incorporated into other works.
  • The passenger has a right to request access to the passenger’s Images and to correction of those Images to ensure they are complete and not misleading. However, the passenger acknowledges that if the Images have been incorporated into marketing materials, it may not be reasonably practicable for Kiwiana Tours  2009 Limited to make any changes to the Images. The passenger authorises Kiwiana Tours to refuse the request to correction in such circumstances.


It is our policy to immediately remove any customer from any mailing list upon the customer’s request.

We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments.

Control of Your Password

You are responsible for all actions taken with your username and password. Therefore we do not recommend that you disclose your Pass password to any third parties. If you choose to share your username, password or your information with third parties to provide you additional services, you are responsible for all actions taken with this information and therefore you should review that third party’s privacy policy.


We work diligently to protect the security of your personal information.

We don’t hold credit card information and when paying for a tour your personal and credit card details are encrypted and securely stored by Stripe Inc., a PCI-DSS compliant online payment solution. Stripe Privacy Policy can be viewed here.

It is important for you to protect against unauthorised access to your password and to your computer by ensuring you log off when you have finished visiting the Kiwiana Tours 2009 Limited website using a shared computer.

Kiwiana Tours 2009 Limited takes all reasonable steps to keep any collected personal information secure and to protect that information from misuse or loss and from unauthorised access, modification or disclosure.

Please note, however, that total security of data transmission over the internet cannot be guaranteed. Kiwiana Tours 2009 Limited, therefore, cannot guarantee and does not warrant the security of information transmitted over the internet.


Cookies are small pieces of information that are stored in a browser-related file on your computer’s hard drive when you use our website. Cookies are widely used on most major websites. We use cookies to improve our performance of our website and service. These are used so our service can remember that you have previously logged on. If you choose to block the cookies from our websites you will be unable to book online. Please contact us or one of our agents to make your booking. For further information please access our Cookies Policy below.

Third Party Links

Kiwiana Tours 2009 Limited has no control over either the content of Third Party Links or their privacy policies.

Updates to our information practices

From time to time, we make changes to our information practices or alter the functionality of our website. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices.

The Privacy Act 1993 gives the right to access and correct your personal information. To find out more about how to do this please contact us, either by email or by writing to us at PO Box 1570, Shortland Street, Auckland City 1010, New Zealand

Kiwiana Tours 2009 Limited (KTL) Website Disclaimer


While every effort has been made to provide the most accurate information we advise that Information on this website may contain technical inaccuracies or typographical errors. KTL may at any time and without notice make changes to, improvements to and/or alterations to the information and the products and services on this website.

KTL makes no representations whatsoever about any other website which may be accessed through this site.



By using or accessing any Kiwiana Tours 2009 Limited (“Site”), you are consenting to KTL use of Cookies as outlined below.

For the purposes of this Cookie Policy, “KTL” or “we” means Kiwiana Tours 2009 Limited  and its subsidiaries.

Introduction: What is a cookie?

This Cookie policy helps to explain the occasions when and why cookies may be sent to visitors to the Site (referred to in this policy as “we”, “us” or “our”). “Cookies” are text-only pieces of information that a website transfers to an individual’s hard drive or other website-browsing equipment for record-keeping purposes. Cookies allow the Site to remember important information that will make your use of the site more convenient. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a randomly generated unique number or other value. Certain cookies will be used on the Site regardless of whether you are logged in to your account or not.

Session Cookies are temporary cookies that remain in the cookie file of your browser until you leave the Site.

Persistent Cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). When we use session cookies to track the total number of visitors to our Site, this is done on an anonymous aggregate basis (as cookies do not in themselves carry any personal data). We may also employ cookies so that we remember your computer when it is used to return to the Site to help customize your Kiwiana Tours 2009 Limited web experience. We may associate personal information with a cookie file in those instances.

How Kiwiana Tours uses cookies

Like most websites, we use cookies for a variety of purposes in order to improve your online experience, for analytics and for marketing, but specifically, we use Cookies on the Site for the following purposes:

Purpose Description
Analytical Purposes We use cookies to analyze user activity in order to improve the Site. For example, we can use cookies to look at aggregate patterns like the average number of travel searches that users perform. We can use such analysis to gain insights about how to improve the functionality and user experience of the Site.
Your Preferences & User Experience We use cookies to gather certain information about users, such as browser type, server, language preference, and country setting, in order to store user preferences on our Site to make your user experience more consistent and convenient. For example, we may store the tours that you have added to your shopping cart in a cookie so that we can allow you to easily complete the bookings when you return to our Site. In addition, we use cookies to maintain your logged in state when you visit our Site repeatedly. We may also use your IP address to determine your geographic location in order to provide you with the most relevant information.
Marketing We use cookies from third-party partners such as Google and Facebook for marketing purposes. These cookies allow us to display Kiwiana Tours promotional material to you on other sites you visit across the Internet. Kiwiana Tours may also share information about your behavior on the Site with third parties (including operators of third-party websites and/or social networking sites) in order to show you targeted advertisements and other content that has been customized for you.
Testing, Usability, and Performance Improvement Purposes We use cookies to ensure users receive a consistent user experience while we conduct A/B testing on certain aspects of our Site in order to improve our product offerings. We also use cookies to improve the performance and reliability of our Site.

Managing cookies in your browser

Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. You can easily delete and manage any cookies that have been installed in the cookie folder of your browser by following the instructions provided by your particular browser manufacturer.

If your browser is not listed here, consult the documentation that your particular browser manufacturer provides. You may also consult your mobile device documentation for information on how to disable cookies on your mobile device. If you disable all cookies, you may not be able to take advantage of all the features of this Site.

Kiwiana Tours use the AdWords and Remarketing Lists features of Google Analytics for Display Advertisers. Kiwiana Tours and Google use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our Site. This means that vendors including Google will display Kiwiana Tours promotional material on other sites you visit across the Internet.

You may opt-out of Google Analytics for Display Advertisers including AdWords and opt-out of customized Google Display Network ads by visiting the Google Ads Preferences Manager. To provide website visitors more choice on how their data is collected by Google Analytics, Google has developed an Opt-out Browser add-on, which is available by visiting Google Analytics Opt-out Browser Add-on, to enable you to opt-out of Google’s programs.

Third-Party Cookies

The following cookie table lists a selection of the third party cookies used on Kiwiana Tours. Although we may update this list periodically, please be advised that the names of cookies, pixels and other technologies are subject to change.

Domain Cookie Name Description Expiration
Third party _hjMinimizedPolls Used by Hotjar to ensure that the widget stays minimized when the visitor navigates through your site. This cookie is set once a visitor minimizes a Feedback Poll widget. 1 year
Third party _hjIncludedInSample This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc. 1 year
Third party __cfduid The __cfduid cookie is used by Cloudflare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. 8 months
Third Party _ga Used by Google Analytics to track user activity over different browsing sessions. 2 years

Changes To Our Cookie Policy From time to time, it may be necessary for us to change this cookie policy. We suggest that you check here periodically for any changes.