Kiwiana Tours reserve the right to contact legal guardians and or agents of any travelling tour participant – who, due to their actions, cause problems and or tour disruption that may endanger health, safety or welfare of themselves or other tour travellers, or have a negative impact on the enjoyment of the tour group members. Kiwiana tours reserve the right to remove any “at risk” tour traveller in a safe and well-arranged manner. In such cases no refunds will be paid and expenditures for any such arrangements that incur cost to Kiwiana Tour will be at the cost of the traveller(s). Kiwiana Tours abide by the “code of practice for pastoral care of international students” when conducting tours for students in their care. We expect everyone to fit in with the rest of the tour group and to be willing to assist in tasks associated with general cleaning, meals and / or whatever else may be required.

1. Risks

Activity operators involve an element of risk. We will not run an activity if we regard the conditions (weather, flooded rivers, etc.) as too dangerous. The company is not liable for any event or change of itinerary that is beyond our control, including severe weather conditions, natural disasters, industrial action, etc. We do not accept liability for failure on the part of subcontractors. Liabilities of airline carriers are limited as specified on the air travel ticket, conditions of contract and / or carriage & tariffs. Whilst we take all reasonable care with selecting accredited activity operators that are included in your tour, e.g. Hotels, Airlines, or for optional activities, Kiwiana Tours will not accept responsibility for any failure of conduct or performance that involves any third party operators, their equipment or their employees.

2. Travel Insurance

Kiwiana Tours recommends a comprehensive Travel Insurance Policy at the time of booking, which should cover medical expenses, loss of luggage, cancellation fees, etc. Kiwiana Tour has full Public Liability Insurance.

3. Changes to Itinerary

Kiwiana Tours reserve the right to amend tour schedules with no additional charge or refund to the traveller. Kiwiana Tours reserve the right to offer an alternative tour and / or future tour in lieu of any refund. Kiwiana Tours reserver the right to make changes to itineraries or cancel any trip, including a guaranteed trip, at any time prior to departure, if Kiwiana Tour deems it necessary, including natural disasters, political instability, terrorism, weather, cultural conditions or other external events. It is imperative that you download the most up to date information from our website just prior to their trip departing.

4. Lost & Found

We are not responsible for items forgotten or left behind during the tour or after the tour. We will make our best effort to remedy a notified loss to make the best possible effort to have items returned to the traveller. The “burden of responsibility” of all personal items whilst on tour, will be each traveller. So, please look after your gear.

5. Permission for Tours

Under 18 years please ensure you have the permission of your natural parents and from your school to join any tours offered by Kiwiana Tours. This will also be required with your booking form details. Please contact your international Dean or email us here to receive this form. Kiwiana Tours policy for under 18 years. Under no situation or circumstance leading to the purchase or drinking of alcohol, smoking cigarettes, illegal drug use or inhalations of a chemical substance will be tolerated on any tour operated by Kiwiana Tours.

6. Cancelation Policy 

If you cancel your booking there is a $50.00 cancellation Admin fee.

Cancel 4 weeks prior to departure there is a 10% fee of the purchase price

Cancel 2 weeks prior to departure there is 25% fee of the purchase price

Cancel 7 day prior to departure there is 50% fee of the purchase price

Cancel 3 days Prior to departure there is 75% fee of the purchase price

Cancel after three days there is no refund.